Privacy Policy

Last updated: 1 January 2025

Slate & Ivy Realty Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please read this policy carefully.

1. Who We Are

Slate & Ivy Realty Ltd is a company registered in England and Wales. Our registered office is located at 33 Strutton Ground, London, United Kingdom, SW1P 2HY. We are the data controller for the personal data collected through our website and services.

For data protection enquiries, please contact us at: info@slateivyrealty.property

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: first name, last name, title
  • Contact Data: email address, telephone number, postal address
  • Service Data: information about the property services you enquire about or instruct us to provide
  • Communication Data: records of correspondence, phone calls, and messages between you and us
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform
  • Usage Data: information about how you use our website

3. How We Collect Your Information

We collect personal data through the following means:

  • When you complete and submit the contact form on our website
  • When you contact us directly by email, telephone, or post
  • When you instruct us to provide property services
  • Through automated technologies including cookies (see our Cookie section below)
  • From third parties such as referral partners, where applicable

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contract Performance: where processing is necessary to perform the services you have requested or to take steps at your request prior to entering into an agreement
  • Legitimate Interests: where processing is necessary for our legitimate interests, such as improving our services, communicating with prospective clients, and fraud prevention
  • Legal Obligation: where processing is required to comply with applicable laws and regulations
  • Consent: where you have given explicit consent, such as when subscribing to our newsletter service

5. How We Use Your Information

We use the personal data we collect to:

  • Respond to your enquiries and provide the property services you have requested
  • Manage our relationship with you, including notifying you of changes to our services
  • Send you property market updates and newsletters where you have subscribed to this service
  • Improve our website, services, and client experience
  • Comply with legal and regulatory obligations
  • Prevent and detect fraud or other unlawful activity

6. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your data in the following limited circumstances:

  • With trusted third-party service providers who assist us in delivering our services (e.g., IT support, cloud storage), subject to appropriate data protection agreements
  • With professional advisors such as solicitors, where necessary to deliver the services you have instructed
  • With regulatory authorities or law enforcement agencies where we are legally required to do so
  • With successor organisations in the event of a business transfer or merger

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain client records for a period of seven years following the conclusion of our relationship, in line with UK legal and regulatory obligations.

8. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

  • Right of Access: to request a copy of the personal data we hold about you
  • Right to Rectification: to request correction of inaccurate or incomplete data
  • Right to Erasure: to request deletion of your data in certain circumstances
  • Right to Restrict Processing: to request that we limit how we use your data in certain circumstances
  • Right to Data Portability: to receive your data in a structured, machine-readable format
  • Right to Object: to object to processing based on our legitimate interests or for direct marketing purposes
  • Rights Related to Automated Decision-Making: not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please contact us at info@slateivyrealty.property. We will respond to your request within one calendar month.

9. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small files stored on your device. We use strictly necessary cookies to operate the website. You may disable cookies through your browser settings, although this may affect the functionality of certain parts of our site.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no transmission of data over the internet can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies before providing any personal data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

14. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact:

Slate & Ivy Realty Ltd
33 Strutton Ground, London, SW1P 2HY
Email: info@slateivyrealty.property
Telephone: +44 7491 923 666